Rates and Policies

Please note: Fees are increased annually on May 1st.

Sessions are 50 minutes. 

Fees are calculated to include the costs of practice management software, internet access, telephone and voice mail service, credit card processing, marketing, HIPAA-compliant electronic health record storage software, vacation and sick days, office supplies, office space maintenance, registration renewal, and continuing education. Extended sessions, when applicable, will be pro-rated according to the base rate above. 

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under Califor, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. 

 Because I am concerned that you get the most out of therapy and maintain your momentum once we get started, I am only scheduling new clients who are ready to do the work and can commit to consistent weekly sessions initially. 

Billing takes place by credit card or HSA/FSA card on file for your convenience.  Fees are due at the time of service and will be billed through Stripe via SimplePractice, a secure HIPAA-compliant platform.

If you need to cancel or reschedule your appointment, please do so within 24 hours of your originally scheduled time to avoid a cancellation fee. 

Barbara Jandu, MA, LMFT is an out-of-network provider for most insurance companies.  Upon request, you will be provided with a monthly Super Bill that you may submit to your insurance company for possible reimbursement. Please contact your insurance company if you have any questions about their policies.  

Clients' confidentiality will be strictly maintained except for when legally required by law, or instances of child abuse, elder abuse or clients' intent to harm themselves or another person, as psychotherapists are mandated reporters in the state of California. Information obtained during clinical sessions may also be discussed within the context of consultation in order to ensure quality counseling. 

 Consumers have the right to file a complaint with the California Board of Behavioral Sciences (BBS) to address legal or ethical concerns about the services provided by licensed and registered professionals, including marriage and family therapists, clinical social workers, educational psychologists, and professional clinical counselors.  If you have questions about the complaint process, you can contact the BBS at (916) 574-7830 or visit their website at www.bbs.ca.gov.  

This Privacy Policy explains how information is collected, used, and safeguarded when you visit barbarajandu.com or interact with my  business page on Facebook/Instagram/Meta. Social media platforms are not HIPAA-compliant or confidential spaces. To protect your clinical privacy, please do not share sensitive personal health information, clinical details, or urgent mental health needs via Facebook/Instagram comments or public posts. If you are experiencing a mental health emergency, call 988.

Because social media platforms are not confidential spaces, anytime you interact with or follow me on a social media account, you run the risk that other users may see your name. This potentially compromises your privacy. Therefore, I recommend that if you choose to follow me or interact on my social media account(s) that you use a pseusonym to protect your identity. Should you choose not to heed this advice, you assume responsibilty for this. 

 This policy applies strictly to general browsing and inquiries made through my website and social media pages. Once you become an established client—or when you submit clinical intake forms through my secure client portal (SimplePractice)—your Protected Health Information (PHI) is governed separately by our HIPAA Notice of Privacy Practices, which will be provided to you prior to your first session. 

If you fill out a contact form, request a consultation, or respond to a Facebook Lead Ad, I may collect your name, email address, phone number, and general inquiry notes. When you interact with my Facebook page, basic technical data (such as IP address, browser type, and page views) may be collected automatically through cookies or analytics tools to understand website traffic.  I use the information collected solely to respond to your consultation requests or general practice inquiries and to s

 I do not sell, rent, or trade your personal information to third parties. Information submitted through my website contact form is transmitted securely and accessed only by authorized practice personnel. I may share data only with trusted service providers (such as my HIPAA-compliant Electronic Health Record system or website host) bound by confidentiality agreements, or when required by California law (such as mandated reporting duties).

Under the California Online Privacy Protection Act (CalOPPA), California residents have the right to know what personal information is collected online and how it is shared. You may request to review, update, or delete any general contact information you have submitted through my website or social media forms by contacting me directly using the details below. Note that clinical records are governed by separate California medical record retention laws rather than general consumer deletion request

 My website and Facebook/Instagram pages may link to external resources or directories (such as Psychology Today or SimplePractice). I am not responsible for the privacy practices of those third-party platforms. 

If you have questions about this Privacy Policy or wish to request changes to your contact data, please reach out via a secure method:

Barbara Jandu, MA, LMFT 163083 – barbara.jandu@cccsanjose.com